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Aug 2021

These are savvy, versatile, and brisk learning people who perform multiple tasks, settle issues, adjust rapidly, and make sense of things. Their main responsibility is to make sure that the QA, resources, and security are considered as top concerns. Learn more about how a C4E can help organizations build an effective DevOps team structure and explore how the model helped one of our customers, Cox Automotive, increase the efficiency of their DevOps team. The major risk here is that, without assigning primary responsibility for DevOps to anyone in particular, there’s a chance that no one will actually do DevOps. But for smaller organizations that enjoy strong cultures of shared responsibility and collaborative models, this approach may be the simplest and most efficient way to implement DevOps. This article unpacks the reasons why structuring a DevOps team can be so difficult, explains the most common DevOps organizational models, and discusses what to consider when devising a DevOps team structure.

  • Teams provide the best collaboration with almost no isolation with other teams inside the Team Project.
  • If quality and speed are to be transformed, automation is essential.
  • At worst, the development and operational teams belong to completely separate organizational structures, communicating only when there is a change or issue.
  • In one of our previous articles, we talked about the work item tracking model in this platform.
  • Rather than have separate teams for development, user interface and user experience (UI/UX), quality assurance , and operations, you combine people from each of these teams.

Operations folks also begin to trust your developers’ commitment to their work. If you approach a reorganization with openness and flexibility, you send the message that you’re willing to listen and give your team autonomy — a basic tenet of DevOps. Only after you’ve removed the low-hanging fruit of obvious friction between people should you begin rearranging teams. Infrastructure automating tools like Chef or Kubernetes are combined with CI/CD tools like Jenkins for effective structure handling and programming deployment. All components needed to run an application are packaged as a single image and can be reused. The application in the container runs in an isolated environment and does not use the memory, processor, or disk of the host operating system.

SRE is also fortunate to receive high-level support from management, which ensures that engineering teams’ objections to supporting services “the SRE way” are generally short-lived. You don’t need to have an org chart to do things differently, though—you just need a different community of practice to emerge. DevOps is a loose set of practices, guidelines, and culture designed to break down silos in IT development, operations, networking, and security.

What Is The Difference Between Devops And Traditional Development?

“The two terms are certainly different; the former focuses on an iterative approach to development, and the latter brings two traditionally separate practices together Development and Operations, normally isolated. But the ultimate goal of each one is to create further collaboration,” Kinard continued. “So, while Agile and DevOps each refer to two different things, use one to enable the other,” he concluded. DevOps is a software development methodology that aims to bring software development teams and information technology operatives together. It is a concept that fosters a culture of collaboration between these two teams that historically worked in their own separate silos, from the initial design phase right through to product release. Through improved collaboration and automation, DevOps team is able to make small and frequent changes by breaking the problems down into smaller iterative steps.

devops org structure

Place a high value on learning and collaboration, beyond simply designating teams, and this shrewd composition of skills can start a revolution in how IT works. Provide the infrastructure and automation tools that the business developers require for releasing and supporting the code themselves. The focus on products over projects is one hallmark of digital transformation. And as companies seek to be quicker in responding to evolving customer needs as well as fend off disruptors, the need to better manage the end-to-end product lifecycle has become a crucial differentiator.

It facilitates better process isolation and cross-platform movement. An example of how this looks in practice can be illustrated with one of our customers, Cox Automotive. The automobile dealer and buyer witnessed significant growth after acquiring over 20 companies. They had minimal IT resources and their DevOps practice was not as effective as expected.

The team is autonomous within set boundaries and is aligned to other teams through a clear vision and goal definition therefore is interdependent on others. Complexity and technical debt are managed as investments in the future. Developers consider operations in their docs, analytics, and standard operating procedure changes. Immutable infrastructure just replaces old servers rather than update them.

Then, the CIO picks a program manager who will lead the design and implementation of the effective strategy and assign responsibilities and roles. The CIO will be put in charge of funding and personnel in the most optimum way. Utility technology players play an important role in DevOps culture as they are a new kind of IT Operations or System Administrators.

Context, Devops, And Faith In Decision

You can fake an all-hands by doing a “newsletter” email once a month or whatever and put your downward context there. Put in your planning goals, top-of-mind items, and weighty decisions you’re looking to address. The point is to build organizational priopreception around decisions in the pipeline. You need a different method of downwards feedback for most decisions.

Remember how the ‘decision quality’ question depends on the observer agreeing with the decision? That happens most often if the observer has the global context needed to appropriately assess the decision. As for DevOps, Singaraju explained that it’s perfect for innovating faster and continuously improving applications.

devops org structure

The XA professional should be adept at providing suggestions and solutions to improve and enhance productivity. One of the most important responsibilities of the QA specialists is to guarantee that the built product is up to the company’s quality standards. These detail-oriented specialists are also in charge of the building and implementation of inspection activities along with the apprehension and resolution of defects. Continuous delivery allows devs not only to automate unit-level testing but also to perform multiple checks for application updates before deploying them to end-users. This may include testing the user interface, loading, integration, API reliability, etc. All this allows devs to check for updates more thoroughly and identify possible problems in advance.

The “DevOps” moniker suggests a tighter relationship between development and operations than has typically existed in many organizations. At worst, the development and operational teams belong to completely separate organizational structures, communicating only when there is a change or issue. This model has led to the widely held operational belief that development teams build software and “throw it over the wall” to be deployed and maintained. Often, it means that these teams have completely different perspectives, objectives, and are measured on different – and sometimes competing – key performance indicators .

Devops Team Roles

Cox Automotive wanted to build a DevOps team that encouraged both the creation and consumption of reusable assets––enabling the growing number of acquired companies to leverage assets effectively and securely. This strategy will cost more and will lead to a larger overall IT organization, which is why it tends to work better for enterprises than for SMBs. The trade-off for the high investment that this model demands is organizations get a team that makes DevOps its sole priority. The drawback is that, if you don’t have engineers whose sole focus is DevOps, DevOps can end up becoming a secondary area of focus within your organization. The trick to avoiding this pitfall is to make sure that whomever you assign to your DevOps team-within-a-team gives equal priority to DevOps and the primary team’s focus. The second is that structuring your DevOps team in the wrong way can cause long-lasting problems.

The opposite of the embedded DevOps team model is building a stand-alone team of DevOps experts who do nothing but DevOps. This team operates independently from — but closely collaborates with — development and IT operations. Virtualization brings cost benefits and saves time for IT teams that oversee ROBOs. Ensure the underlying infrastructure and platforms can effectively support the services through capacity and availability planning, monitoring, and optimization.

The problem is a software product can only handle so much Technical Debt before it begins to crumble under the weight of its own inefficiency. One of the mistakes that I have made was going too deep in the Area definitions. My first interpretation was that the Areas were a functional classification.

devops org structure

The Run part contains for example SAP application management incl. User support, incident and problem management, SAP basis, operations control, and all other rather technical capabilities incl. Day to day third party, managed service or cloud service consumption and management. They understand that a later or standalone performed reorganization measure is costly and sometimes traumatic and not easy to carry out. Therefore, such a project phase would be a welcome opportunity for a change. We recognize that flexibility is critical to DevOps teams when selecting tools, and that it is increasingly critical that our solutions integrate easily with third-party toolsets through exposed APIs and pre-built providers.

Aligning Functional Teams For Devops

The team works optimally as one unit and does not split into separate teams to address work concerns. 90% of respondents said DevOps transformation was important in their organization.

These are e.g. the 1st level SAP support or the data center, and infrastructure team. Many companies have already chosen a centralized or outsourced approach accordingly. Scrum is a popular Agile software development framework which is a great approach when setting up a new team if there isn’t already an existing way of working. Kanban is an evolutionary method for improving a team’s agility, and works well when the team already has an existing way of working in place. Transavia hosted a highly interactive event “Fit for the Future,” enabled by CIO Platform Nederland and the DevOps Agile Skills Association .

DevOps is a bold new practice of effective collaboration designed to bridge the gap between development teams and IT operations with the goal to accelerate the software development life cycle from start to finish. DevOps was borne from the agile system administration movement and the enterprise systems management as a movement to ensure better productivity and profitability. SysOps, on the other hand, are system administrators that help manage all the key responsibilities of the IT operations in a multi-user environment. SysOps is particularly an administrator of cloud services that handle some or most of the tasks relayed to the software development process.

By building an SRE team, then, businesses get something very similar to a stand-alone DevOps team that exists alongside development and IT operations. The main difference from an actual DevOps team is that SREs can bring a broader set of skills to the table; for instance, SREs tend to be more heavily involved in incident response than DevOps engineers. With a management chain this deep, the top manager has maximal global context about everything and makes their decisions using that global context. Global context is the summarized local context of every manager below them on the chart. In a highly generative environment, the downward context flow is robust.

Build The Devops Strategy

Basic external site monitoring alerts the team of risks and interruptions as soon as they impact the user. Purists will say creating another department is the antithesis of the DevOps ethos. Some organizations devops org structure need to stand up temporary working groups or task forces to steer DevOps practices through entrenched silos. Infrastructure is created and updated manually, a slow and error prone process.

From Portfolio Analysis To Serverless Architectures: How To Turn Cloud Migration Into A Business

It will increase the speed of test execution and test coverage and means faster delivery. As team cooperation isn’t sufficiently proficient, it may take up to a month to distinguish and fix bugs or actualize and discharge minor changes. Such a long holding-up period is particularly unsafe when programming is being built and created to uphold or change basic business tasks such as Customer Relationship Management software.

It is a broad philosophy that has transformed the way teams collaborate to build and deploy software. DevOps is a movement that inspires diverse implementations across the organization. It is a practice that aims to bring the software development and IT operations teams together to ensure a more transparent and collaborative workflow from start to production. It is a concept that keeps the teams in sync at all times, thereby eliminating bottlenecks and improving productivity. It intends to build a culture of trust, transparency, collaboration and improvement. A C4E enables organizations to transform their IT teams into strategic business partners, as opposed to traditional technology functions.


For the last couple of decades or so, technology organizations responsible for infrastructure and operations have been chasing the elusive ideal of centralization and standardization. By moving operational functions into a central organization, the theory goes, we can create teams of technical expertise, extend standards and best practices, and benefit from a central procurement office to drive down costs. And, for a while, organizations did benefit from this model; for example, standardizing on Oracle or Microsoft SQL and building specialized database teams to support them. The “standard” infrastructure toolset became the hammer, making every application requirement a nail. DevOps is a bold new move adopted by the software organizations around the world to create and ship software.

Comparison Of Central Versus Distributed Sap It Organization

At VMware, we recognize that necessity and build it into our solutions. VRealize Automation, for example, allows self-service, full-stack-application automation to multiple public, hybrid, and private cloud endpoints; including IaaS, Kubernetes, and native public cloud services. It includes policy and governance as part of the application definition, defined in code, and maintained in your developer’s favorite version-controlled repository. It champions self-organizing teams, empowered to make decisions around the tools and processes that work best for them. In this approach, you create strong collaboration between your traditional development and operations teams. The teams remain functional in nature — one focused on ops, one focused on code.